Webshop Privacy statement

Effective date: November 05, 2025
Last updated: November 07, 2025

  1. Introduction

MyClusters BV respects your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you purchase products via our webshop.

2. Personal Data We Collect

When you place an order or interact with our webshop, we may collect:

  • Customer’s name

  • Billing and shipping address

  • Email

  • Phone number

  • Payment details (processed securely via our payment provider)

  • Order history and preferences

  • Cookies and analytics data (see the section below)

3. How We Use Your Data

We use your data for:

  • Processing and fulfilling orders via our webshop

  • Communicating order updates and shipment tracking

  • Providing customer service and handling complaints

  • Complying with legal obligations, including tax and accounting

  • Improving our webshop functionality and user experience

4. Legal Basis

We process your personal data on the following grounds:

  • Contractual necessity: to fulfill your orders

  • Legal obligation: for tax, accounting, and regulatory requirements

  • Consent: for optional marketing communications

5. Sharing Your Data

Your personal data may be shared with:

  • Printful, our print-on-demand fulfillment partner, to produce and ship your orders

  • Payment providers, to securely process transactions

  • Analytics providers, to improve website performance

However, we do not sell your data to third parties.

6. Data Retention

Webshop order data is retained for up to 7 years to comply with Dutch tax law.

Cookies and analytics data are retained according to our cookie policy.

7. Cookies and Tracking

Our webshop uses cookies and similar technologies to:

  • Enable site functionality and order processing

  • Analyze anonymous usage patterns

  • Support optional marketing (with consent)

You can manage cookies through your browser settings.

8. Your Rights

Under GDPR, you have the right to:

  • Access and receive a copy of your personal data

  • Correct inaccuracies

  • Request deletion of your data

  • Withdraw consent for marketing communications

  • Object to certain processing

  • File a complaint with the Autoriteit Persoonsgegevens

  • To exercise any rights, email info@myclusters.nl

9. Security

We implement technical and organizational measures to protect your data. While no system is fully secure, we continuously monitor and improve security to safeguard your information.

10. Updates to this Policy

We may update this Privacy Policy. The latest version will always be posted at www.myclusters.nl/privacy-statement